Privacy Policy

HOCOTECH QLD
Last Updated: 21 October 2026

1. Who We Are

HOCOTECH QLD is a mobile phone repair and retail business located in Coolangatta, Queensland, Australia.

Our website address is hocotechqld.com.au.

Business Contact Details

HOCOTECH QLD
The Strand at Coolangatta
Ground Floor, Kiosk K6
72–80 Marine Parade
Coolangatta QLD 4225

Phone: 0401 301 827
Email: admin@hocotechqld.com.au

HOCOTECH QLD respects your privacy and is committed to protecting personal information collected through our website, retail store and business activities.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information.

We aim to comply with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

2. Information We Collect

Depending on how you interact with HOCOTECH QLD, we may collect:

  • Your name, email address and telephone number.
  • Contact and billing details.
  • Information submitted through website contact forms.
  • Details of products purchased.
  • Device make, model and repair requirements.
  • Repair history and warranty information.
  • Customer enquiries and correspondence.
  • Information provided through social media.
  • Website usage and technical information.
  • IP addresses, browser types and device information.
  • Information voluntarily provided through promotions, reviews or feedback.

We collect information reasonably necessary to provide our products, services and customer support.

3. How We Collect Information

We may collect personal information when you:

  • Visit our website.
  • Complete a contact form.
  • Contact us by telephone or email.
  • Visit our Coolangatta store.
  • Purchase a mobile phone or accessory.
  • Request a phone or tablet repair.
  • Request warranty assistance.
  • Communicate through Facebook or Instagram.
  • Submit a customer review.
  • Participate in promotions.
  • Subscribe to marketing communications, where available.

Certain technical information may also be collected automatically through website technologies, including cookies and analytics tools.

4. How We Use Your Information

We may use personal information to:

  • Respond to customer enquiries.
  • Provide mobile phone and tablet repairs.
  • Process purchases and transactions.
  • Manage repair bookings and service requests.
  • Contact customers regarding repairs.
  • Provide warranty and after-sales support.
  • Arrange product collection or delivery.
  • Maintain business and transaction records.
  • Improve our products and services.
  • Monitor website performance.
  • Manage advertising and promotional activities.
  • Protect against fraud and unauthorised activity.
  • Comply with legal obligations.

We do not sell customer personal information to third parties.

5. Mobile Phone Repairs and Customer Data

HOCOTECH QLD provides mobile phone and electronic device repair services.

Devices submitted for repair may contain personal information, including photographs, contacts, messages, documents, applications and account information.

We recognise the importance of protecting information stored on customer devices.

Where access to a device is necessary for an authorised repair, diagnostic procedure or functionality test, we aim to limit access to information reasonably required to perform that service.

We do not intentionally access, copy or disclose personal information unrelated to an authorised repair unless required or permitted by law.

Customers are encouraged to back up important information before submitting devices for repair.

Where practical, customers should remove sensitive information and sign out of personal accounts before handing over a device.

Although reasonable care is taken during repairs, customers should maintain independent backups of important information.

6. Website Contact Forms

When you submit an enquiry through our website, we may collect your name, email address, telephone number and message.

This information is used to respond to your enquiry and provide requested information or services.

Contact form submissions may be processed through our website hosting provider, email systems or other service providers.

We do not sell information submitted through our contact forms.

7. Cookies

Our website may use cookies and similar technologies to improve functionality, remember visitor preferences and understand website activity.

Cookies may be used for:

  • Essential website functionality.
  • Website security.
  • Spam prevention.
  • Remembering visitor preferences.
  • Website analytics.
  • Advertising measurement.
  • Social media integrations.
  • Displaying embedded content.

You can control or disable cookies through your browser settings.

Disabling certain cookies may affect website functionality.

Where legally required, we will seek consent before using particular tracking technologies.

8. Google Analytics

HOCOTECH QLD may use Google Analytics or similar website analytics services.

These services may collect information about how visitors use our website, including:

  • Pages visited.
  • Time spent on pages.
  • General geographic location.
  • Browser and device information.
  • Website traffic sources.
  • Interactions with website content.

This information helps us understand website performance and improve the customer experience.

Analytics providers may process information in accordance with their own privacy policies.

9. Google Advertising

Our website may use Google advertising and conversion measurement technologies.

These services may use cookies or similar identifiers to measure advertising performance and website interactions.

Where enabled, these technologies may help us understand how visitors discover our business and interact with our services.

Visitors may manage certain advertising preferences through their Google account and browser settings.

10. Facebook and Instagram

HOCOTECH QLD maintains a presence on social media platforms, including Facebook and Instagram.

Our website may display embedded Facebook and Instagram content through third-party integrations.

When visitors interact with social media content, the relevant platform may collect information in accordance with its own privacy policy.

HOCOTECH QLD does not control the data collection or privacy practices of external social media platforms.

11. Google Reviews and Trustindex

Our website uses Trustindex to display customer reviews and may use it to display social media content.

These integrations may retrieve and display publicly available content from platforms including Google, Facebook and Instagram.

Third-party services may collect technical information necessary to provide their functionality.

Visitors should refer to the relevant service provider’s privacy policy for further information.

12. Comments

If commenting is enabled on our website, visitors may provide names, email addresses and comments.

WordPress may collect IP addresses and browser information to assist with spam detection.

An anonymised representation of an email address may be provided to the Gravatar service to determine whether a profile image is available.

Approved comments and associated profile images may be publicly visible.

13. Media Uploads

If visitors are permitted to upload images to our website, they should avoid uploading images containing embedded location information, including GPS coordinates.

Visitors may be able to download publicly accessible images and extract embedded metadata.

14. Embedded Content From Other Websites

Our website may contain embedded content, including videos, images, social media posts, maps and customer reviews.

Embedded content from other websites may behave as though the visitor has accessed the external website directly.

These websites may collect information, use cookies and monitor interactions in accordance with their own privacy policies.

15. Payment Information

Where electronic payments are available, transactions may be processed by third-party payment service providers.

These providers may collect and process payment information in accordance with their own privacy policies.

HOCOTECH QLD aims to use appropriate security measures when handling payment-related information.

We do not intentionally store complete payment card details on our website unless necessary and supported by appropriate security controls.

16. Sharing Personal Information

We may disclose personal information to trusted service providers where reasonably necessary to operate our business.

These may include:

  • Website hosting providers.
  • Email service providers.
  • Payment processing providers.
  • Repair and warranty service providers.
  • Delivery providers.
  • Website analytics providers.
  • Advertising platforms.
  • IT support providers.
  • Professional advisers.
  • Government authorities where legally required.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

We do not sell customer personal information.

17. Overseas Data Processing

Some third-party service providers may store or process information outside Australia.

These may include providers of website hosting, analytics, email, advertising and social media services.

Where applicable, we take reasonable steps to ensure overseas disclosures comply with relevant Australian privacy requirements.

18. Data Security

HOCOTECH QLD takes reasonable steps to protect personal information against:

  • Unauthorised access.
  • Misuse.
  • Interference.
  • Loss.
  • Unauthorised modification.
  • Unauthorised disclosure.

Security measures may include password protection, website security software, access controls and secure communications.

However, no electronic storage system or internet transmission can be guaranteed completely secure.

19. How Long We Retain Information

We retain personal information for as long as reasonably necessary to provide services, manage customer relationships, meet warranty obligations and comply with legal requirements.

Different categories of information may be retained for different periods.

Where information is no longer required, we aim to securely delete or de-identify it, subject to applicable legal obligations.

20. Accessing and Correcting Your Information

You may contact HOCOTECH QLD to request access to personal information we hold about you.

You may also request correction of information that is inaccurate, incomplete or outdated.

We will consider requests in accordance with applicable Australian privacy laws.

Certain information may need to be retained for legal, accounting, warranty or administrative purposes.

21. Marketing Communications

Where permitted by law, HOCOTECH QLD may use customer contact information to provide updates about products, services, promotions and special offers.

Where required, we will obtain consent before sending marketing communications.

Customers may request to stop receiving direct marketing communications at any time.

We aim to comply with applicable Australian electronic marketing and spam requirements.

22. Children’s Privacy

Our website and services are intended for general audiences.

We do not knowingly seek to collect unnecessary personal information from children.

Parents or guardians may contact us regarding personal information provided by a child.

23. External Links

Our website may contain links to external websites.

HOCOTECH QLD is not responsible for the privacy practices, security or content of websites operated by third parties.

Visitors are encouraged to review the privacy policies of external websites before providing personal information.

24. Privacy Complaints

If you have concerns about how HOCOTECH QLD has handled your personal information, please contact us.

We will review privacy complaints and aim to respond within a reasonable timeframe.

Where applicable, individuals may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

25. Changes to This Privacy Policy

HOCOTECH QLD may update this Privacy Policy to reflect changes in our business operations, website functionality, technology or legal requirements.

The latest version will be published on our website.

We encourage visitors to review this page periodically.

26. Contact Us

For privacy enquiries, requests or complaints, please contact:

HOCOTECH QLD

The Strand at Coolangatta
Ground Floor, Kiosk K6
72–80 Marine Parade
Coolangatta QLD 4225
Australia

Phone: 0401 301 827

Email: admin@hocotechqld.com.au

Website: hocotechqld.com.au

We welcome enquiries regarding the collection, use and protection of personal information.